Nilex is an independently owned software company based in Sweden. Our mission is making IT and customer support easier for companies no matter their size. We have been developing, implementing and supporting Asset, and Service -Management solutions since 1996. Today, Nilex Software is simplifying the way organizations manage services across the enterprise. At the core of all this, is a holistic approach to developing solutions that enable organizations to have a clear overview of their critical processes, based on the ITIL best practices framework for IT.

Our Products
  • Out of the box solution
  • Rapid deployment
  • Robust features
  • Flexible and Easy to Implement
  • Ticket Management
  • Customizations
  • Custom Dashboards
  • Multi Customer Flexibility
Why Nilex is Defferent?
Find the hidden insignts typically overlooked bt other tools - it's all right there at your fingertips.
Nilex Platform Advantages
The Nilex Platform Advantage
  • Super-fast freeform exploration
  • Explore data in any direction
  • Deploy anywhere, on any device
  • Designed for you to build on
  • Governed data with flexible rules
Nilex Overview
The Software & Professional Services, you need to transform your Customer Support
Cloud Computing
Simple, Secure and cost-effective
nilex Diffrence
What makes Nilex different?
We have created a new technical platform that was built around
Social, Mobile, Analytics & cloud
Our plateform helps you navigate the new IT architecture and consumer demand for instat contact with your Brand.
Personal Services
Professional Services
We help you get started quickly
The latest innovations in one platform
Nilex scales with you. We offer a wide range of customer service tools for businesses of all sizes – at any stage.
Advanced analytics
Create tailored dashboards for your business
Mobile Flexibility
Solve tickets on the go
Automate your processes with Nilex Workflow
Self Service
Reduce calls to the servicedesk
All you need to delight customers. Every time.
Nilex Platform Advantages
Get Smart with Best-in-class Ticketing Capabilities. We collect all your conversation with your customers in one place
Nilex Platform Advantages
With our workflow you can create quicksteps, which enables you to quickly respond to common requests with a standard reply.
Nilex Platform Advantages
Download our app to your smartphone or tablet and respond to requests while you are away from your desk.
Reporting and analytics
Nilex puts powerful data at your fingertips
Measure your customer's satisfaction and your support team's performance. You can even measure your entire organization's performance against others in your industry with the Nilex Benchmark.
Questions? Call us

One of our skilled solution experts will answer all your questions, and tell you more about how our software will help you increase your productivity

Request a Demo

One of our skilled solution experts will give you a demonstration of the solution via a webinar and tell you all about the benefits it will bring to your everyday business needs

Some of our clients