Say Hello to the New Nilex

Next Generation Service ManagementRequest a DemoSay Hello to the New Nilex

Ticket management and reports

Advanced tools for automating
your support processes.
Get critical insigts with our advanced analytics 

Nilex Overview

The Software & Professional Services that you need to transform your Customer Support

The latest innovations in one platform

 

Advanced analytics

Create tailored dashboards for your business

Mobile Flexibility

Solve tickets on the go

Social Support

Turn messages into support tickets

Workflow

Automate your processes with Nilex Workflow

Self Service

Reduce calls to the servicedesk

All you need to delight customers. Every time.

Ticket Management

Get Smart with Best-in-class Ticketing Capabilities. We collect all your conversation with your customers in one place

Mobile Flexibility

Download our app to your smartphone or tablet and respond to requests while you are away from your desk.

Workflow

With our workflow you can create quicksteps, which enables you to quickly respond to common requests with a standard reply.

You can use Nilex Service Management Platform  for

SERVICE DESK

Nilex Service Management Platform is a
modern helpdesk software with
integrated asset management built on the ITIL framework.

CUSTOMER SERVICE

Our customer support software lets you
support customers through traditional channels
like phone and email and also social media.

SHARED SERVICE CENTER

Your company can work together in a single tool.
Increase your efficiency and improve customer satisfaction.

Questions? Call us

One of our skilled
solution experts will answer
all your questions, and tell you
more about how our software will
help you increase your productivity

Request a Demo

One of our skilled solution experts will
give you a demonstration of the solution
via a webinar and tell you all about the benefits it will
bring to your everyday business needs

Some of our clients